Mpactful Messages: The ”Let’s Talk About It” Podcast

Trust isn't built in a crisis. A crisis reveals whether trust was already there.
When the pressure is on, people don't suddenly decide whether to trust their leader. They've already made that decision based on countless everyday moments.
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome former DEA Special Agent and leadership trainer Brian Townsend for a conversation inspired by this week's quote:
"People follow leaders by choice. Without trust, at best, you'll get compliance." – Jesse Lyn Stoner
Drawing from more than three decades in law enforcement, Brian shares why trust is earned through consistency, transparency, and genuine care for people. He discusses the difference between authority and influence, how leaders can create psychological safety without lowering standards, and why the strongest teams are built long before they're ever tested. Along the way, he offers practical insights on communication, accountability, and leading in a way that inspires commitment rather than mere compliance.
If you want to build a team that chooses to follow, not because they have to, but because they trust the person they're following, this conversation is one you won't want to miss.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Brian Townsend (LinkedIn: Brian Townsend | Eagle 6 Training)Edited by Brandon Manzano.

Your people may not be the problem. Your systems might be.
When something goes wrong at work, it's easy to assume someone dropped the ball. But what if good people are struggling because the systems around them are setting them up to fail?
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome HR strategist and business consultant Kerri Roberts for a conversation inspired by this week's quote:
"A bad system will beat a good person every time." – W. Edwards Deming
Drawing from years of helping organizations strengthen their people and processes, Kerri shares why high-performing teams don't happen by accident. She explains how unclear expectations, inconsistent communication, and broken systems often create problems leaders mistakenly attribute to employees. Together, they explore practical ways to build accountability, create clarity, and develop an environment where people have the opportunity to succeed instead of simply being expected to.
This conversation is a reminder that before we ask, "Who made the mistake?" we should first ask, "What in the system allowed it to happen?"
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Kerri Roberts (saltandlightadvisors.com | LinkedIn: Kerri Roberts)Edited by Brandon Manzano.

What if your greatest competitive advantage isn't your strategy, but your people?
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome performance psychologist Dr. Al Philip-Neri for a conversation inspired by this week's quote:
"Human capital is without a doubt the most important intangible asset to develop, and will continue to be."
Together, they talk about it and explore why people, not processes, technology, or strategy, are every organization's greatest asset. Dr. Al shares practical insights on leading under pressure, building trust before challenges arise, creating true team cohesion, and developing leaders who inspire accountability, trust, and consistent execution.
Whether you lead a team of five or five hundred, this episode will challenge you to invest in the one asset that has the greatest impact on every result, your people.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Dr. Al Philip-Neri (LinkedIn: Dr. Al Philip-Neri | TeamCohesionHQ.com)Edited by Brandon Manzano.

What does success really look like?
 
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome retired CEO and author Terry Stanley for a conversation inspired by his powerful quote:
 
"You can climb to the top without losing what matters most."
 
Together, they talk about it and explore what it means to pursue success without sacrificing your values, your relationships, or your integrity along the way. Drawing from a remarkable journey from grocery store bagger to CEO, Terry shares practical leadership lessons on setting goals, leading people well, earning commitment instead of compliance, and building a legacy that lasts long after your title is gone.
 
Whether you're leading a team, building a career, or simply trying to stay true to what matters most, this episode will encourage you to redefine what success really means.
 
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
 
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Terry Stanley (terry@terrystanleyspeaks.com)Edited by Brandon Manzano.
 

What if the greatest impact you'll ever make isn't through what you build... but through the people you build?
This week on Mpactful Messages: The Let’s Talk About It Podcast, Mayce DelValle and Missy Washam welcome Matthew Efird, entrepreneur, business owner, and leadership coach, for a meaningful conversation about leadership, growth, and investing in others.
This week's quote by Jack Welch, “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others,” inspired a conversation about what it really means to shift from doing the work to developing the people who do it.
Matthew shares lessons that have shaped his leadership journey, offering practical insight on delegation, reflection, and creating an environment where people can grow and thrive. Along the way, they discuss why so many leaders struggle to let go, what it takes to build trust, and how investing in others can transform both a team and an organization.
If you're looking to become the kind of leader who leaves a lasting impact... this conversation is one you won't want to miss.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let’s Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Matthew Efird (LinkedIn; eventhoughwewill.com)Edited by Brandon Manzano.

What if your purpose isn't something you find... but something you give away?
This week on Mpactful Messages: The Let’s Talk About It Podcast, Mayce DelValle and Missy Washam sit down with Darlene Kelly, leadership coach, speaker, and self-described imperfect leader, for a meaningful conversation about purpose, fulfillment, and the impact of using your gifts to serve others.
Centered around this week’s quote, “The meaning of life is to find your gift. The purpose of life is to give it away.” — Pablo Picasso, they talk about it and explore why so many people spend their lives searching for purpose while overlooking the opportunities right in front of them.
Darlene shares insights from her work helping leaders discover their strengths, values, and purpose, while challenging the idea that success and fulfillment are always the same thing. Together, they discuss why authenticity matters, how feedback helps us grow, and what often keeps people from fully stepping into the gifts they've been given.
They also tackle a question many leaders wrestle with... how can someone look successful on paper and still feel unfulfilled? The answer may have less to do with achievement and more to do with alignment.
If you've ever wondered whether you're truly operating in your purpose... or how to create more meaning in your work and life... this episode will leave you with plenty to think about.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let’s Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Darlene Kelly (dkellyconsulting.com; https://www.linkedin.com/in/darlene-kelly18/)Edited by Brandon Manzano.

Why can two people hear the exact same message… and walk away with completely different interpretations?
This week on Mpactful Messages: The Let’s Talk About It Podcast, Mayce DelValle and Missy Washam sit down with Kelly Lippenholz, speaker, trainer, coach, and expert in communication and multi-generational workplaces, for a conversation that every leader needs to hear.
Centered around this week’s quote, “Each person tends to bring their personal mindset with them to work, which is why an employer can say one thing, and a teammate from a different generation can hear something else entirely.” - Tim Elmore, they talk about it and unpack why communication breakdowns are often about much more than words.
Kelly shares practical insights into what shapes each generation’s perspective, why assumptions create unnecessary friction, and how leaders can better connect with team members whose experiences, values, and expectations may look very different from their own.
Together, they explore the challenges and opportunities of leading a multi-generational workforce, the importance of curiosity over judgment, and why understanding people as individuals is more powerful than labeling them by generation.
If you've ever wondered why your message isn't landing the way you intended... or how to create stronger communication across your team... this episode will give you practical insights you can apply immediately.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let’s Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Kelly Lippenholz (kellylippenholz.com; LinkedIn)Edited by Brandon Manzano.

How much responsibility can you carry and still lead well?
This week on Mpactful Messages: The Let’s Talk About It Podcast, Mayce DelValle and Missy Washam sit down with Brent Running for a practical conversation about leadership capacity, responsibility, and what happens when good leaders carry more than they were prepared to carry.
Centered around this week’s quote, “Capacity isn't how much work a leader can take on. It's how much responsibility they can carry while still leading well.” — Brent Running, they talk about it and unpack the difference between doing more and leading better.
Brent brings real-world insight from more than 20 years leading in distribution operations and production… sharing how leaders can recognize when they are nearing capacity and why over-functioning can quietly pull them away from the work only they can do.
They also talk about how leadership capacity can be developed, why delegation matters, and how leaders can protect their energy while still growing their influence and developing others.
If you’ve ever felt like you were carrying too much, this episode will help you think differently about responsibility, capacity, and what it means to lead well for the long haul.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let’s Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Brent Running (LinkedIn; BRunning@RunningToLead.com; 5CsdevelopmentFlywheel.runningtolead.com; Running to Lead app)Edited by Brandon Manzano.

What drives your team to give their best… a paycheck or a purpose?
This week on Mpactful Messages: The Let’s Talk About It Podcast, Mayce DelValle and Missy Washam sit down with Jeff Beardsley, Head of Operations, for a real and practical conversation about what truly creates buy-in, commitment, and ownership on a team.
Centered around this week’s quote, “When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” — Simon Sinek, they talk about it and unpack the difference between compliance and true commitment.
Jeff brings a grounded, real-world perspective from years of leadership experience… sharing what it looks like when people are simply doing a job versus when they’re connected to something bigger. From understanding your people beyond the surface, to the role of transparency and trust, to the impact of emotional investment on culture and performance… this conversation hits where leadership actually lives… in the day-to-day interactions.
They also explore the tension many leaders face… wanting results while missing the deeper connection that actually drives them. Because at the end of the day, people don’t just want to work… they want to matter.
If you’ve ever wondered how to move your team from checking boxes to taking ownership… this episode will challenge how you lead and how you connect.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let’s Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Jeff Beardsley (https://www.linkedin.com/in/jeff-beardsley-jr/)Edited by Brandon Manzano.

Are you leading your people based on what they cost… or what they’re truly worth?
This week on Mpactful Messages: The Let’s Talk About It Podcast, Mayce DelValle and Missy Washam sit down with Seung Paik, author of Leadernomics, for a powerful conversation that challenges how leaders think about value, people, and performance.
Centered around this week’s quote, “Price is what you pay. Value is what you get.” — Warren Buffett, they talk about it and unpack the critical difference between what can be measured… and what actually matters.
Seung brings a unique perspective shaped by 25 years in the Air Force and his work in leadership and economics… challenging leaders to move beyond transactional thinking and into something far more impactful. This conversation will have you rethinking how you view your team… not as line items or outputs, but as individuals with limitless potential.
They also explore what happens when leaders get this wrong… how focusing only on metrics, salary, and short-term results can quietly shift culture, reduce engagement, and limit growth. And on the flip side… what becomes possible when leaders choose to invest, connect, and truly see the people they lead.
If you’ve ever wrestled with balancing results and relationships… or wondered how to bring out more in your team… this episode will challenge the way you lead and the way you think.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let’s Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Seung Paik (leadernomics.org)Edited by Brandon Manzano.