Mpactful Messages: The ”Let’s Talk About It” Podcast

Great customer service doesn't start with the customer. It starts with the employee.
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam are joined by leadership expert, sales trainer, and creator of Connect Deck, Curt Tueffert, for a conversation inspired by this week's quote:
"If you want to know how a company treats its customers, ask its employees."
What creates employees who genuinely care about the people they serve? According to Curt, it isn't better customer service training. It's better leadership.
In this conversation, Curt explains why trust is the foundation of every healthy workplace, how disconnected employees quietly impact an organization's reputation, and why leaders have to get out from behind their desks if they want to build a thriving culture. He also shares practical ideas for reconnecting disengaged team members, creating meaningful conversations, and developing employees who naturally create exceptional customer experiences.
If you've ever wondered why some organizations consistently create loyal customers while others struggle, this episode offers a fresh reminder that culture always shows up in customer service.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Curt Tueffert (myconnectdeck.com | LinkedIn: Curt Tueffert)Edited by Brandon Manzano.

What kind of light do people experience when they're around you?
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome Alison Rank, Chief Illuminating Officer, for a conversation inspired by this week's quote:
"It is your light that lights the world." – Rumi
Together, they talk about it and explore why leadership isn't just about what you accomplish, it's about the energy, purpose, and hope you bring to the people around you. Alison shares how stepping away from a successful executive career led her to discover that true fulfillment comes from living in alignment with who you are, not simply what you do. She also offers practical insights on overcoming limiting beliefs, reconnecting with your purpose, and helping others see what's possible in themselves.
Whether you're leading a team, building a business, or simply trying to find more joy in your work, this episode will remind you that your greatest influence comes from becoming the best version of yourself and giving others permission to do the same.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Alison Rank (LinkedIn: Alison Rank)Edited by Brandon Manzano.

Culture isn't what you say you value. It's what you consistently allow.
Every organization has a culture. The question is whether you're creating it intentionally... or accidentally.
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome leadership development expert Matthew Wyndham for a conversation inspired by this week's quote:
"The culture of any organization is shaped by the worst behavior the leader is willing to tolerate." – Gruenert & Whitaker
Matthew explains why culture is built in the small moments that most leaders overlook. Every difficult conversation avoided, every behavior excused, every standard enforced, and every value demonstrated sends a message to the people watching. He shares practical strategies for creating accountability without losing trust, helping teams live out shared values, and building an environment where people know exactly what is expected and feel empowered to contribute at their highest level.
Strong cultures don't happen because leaders hope for them. They happen because leaders choose, every single day, what they're willing to model, reinforce, and refuse to accept.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Matthew Wyndham (leadershipdevelopmenttrainer.com | LinkedIn: Matthew Wyndham)Edited by Brandon Manzano.

You can't lead others well if you aren't leading yourself first.
Leadership isn't just about managing people, making decisions, or achieving results. It begins with something much closer to home... understanding yourself.
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome mindset coach, keynote speaker, and business strategist Cindy Koehler for a conversation inspired by this week's quote:
"Lead thyself first."
Cindy shares why self-leadership is the foundation for every other kind of leadership. From managing stress and recognizing emotional triggers to building healthier habits and increasing self-awareness, she offers practical tools to help leaders respond with intention instead of reacting under pressure. The conversation also explores why slowing down, paying attention to your thoughts, and caring for yourself aren't signs of weakness. They're essential disciplines for anyone who wants to lead with clarity and consistency.
Whether you're leading a business, a team, or simply trying to become the best version of yourself, this episode is a reminder that the leader you become on the inside will always determine the impact you have on the outside.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Cindy Koehler (mindgarage.com.au)Edited by Brandon Manzano.

Every new beginning asks something of us. The question is... are we ready to grow into it?
Stepping into a new role, accepting a promotion, or navigating an unexpected transition can be exciting. It can also be overwhelming. The skills that got us here aren't always the ones we'll need next.
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome executive coach and bestselling author Navid Nazemian for a conversation inspired by this week's quote:
"What feels like the end is often the beginning."
Drawing from decades of experience coaching executives around the world, Navid shares why successful leadership transitions begin long before your first day. He discusses the importance of earning trust instead of assuming it, listening before leading, embracing curiosity over certainty, and recognizing that every transition is an opportunity to reinvent not only how you lead, but who you become as a leader.
Whether you're preparing for your next opportunity or helping someone else navigate change, this episode offers practical wisdom for making the transition with confidence, humility, and purpose.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Navid Nazemian (LinkedIn: Navid Nazemian)Edited by Brandon Manzano.

The best leaders never stop learning... because they know they've never arrived.
The more experience we gain, the easier it can be to believe we've seen it all. But the leaders who make the greatest impact are often the ones who stay curious, keep asking questions, and remain open to learning.
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome hockey executive, TEDx speaker, author, and coach Toni Will for a conversation inspired by this week's quote:
"The more I learn, the more I realize how much I don't know." – Albert Einstein
From leading a professional hockey organization to launching businesses and writing books, Toni has learned that confidence and curiosity can coexist. She shares why the strongest leaders aren't afraid to ask for help, challenge their own assumptions, or step into unfamiliar territory. Along the way, she offers practical insights on lifelong learning, embracing new opportunities, and leading with humility instead of ego.
Whether you're stepping into a new role, growing your business, or simply striving to become a better leader, this episode is a reminder that growth begins the moment we admit there's still more to learn.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Toni Will (toniwill.com | LinkedIn: Toni Will)Edited by Brandon Manzano.

Resilience isn't something you're born with. It's something you build.
Life has a way of bringing challenges we never saw coming. The question isn't whether we'll face adversity. It's how we'll respond when we do.
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome entrepreneur, leadership coach, and cancer survivor Troy Frostad for a conversation inspired by this week's quote:
"If you're going through hell, keep going." – Winston Churchill
Troy shares how one of the most difficult seasons of his life became one of his greatest teachers. Through personal stories and practical leadership lessons, he explores the power of perspective, the importance of choosing courage over fear, and why our greatest growth often comes through the challenges we'd never choose for ourselves. He also reminds us that resilience isn't about having all the answers. It's about taking the next step with faith, purpose, and hope.
Whether you're facing a personal setback, leading others through uncertainty, or simply trying to keep moving forward, this conversation offers encouragement that your current struggle doesn't have to define your future.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Troy Frostad (mypinnacleleadership.com | LinkedIn: Troy Frostad)Edited by Brandon Manzano.

Trust isn't built in a crisis. A crisis reveals whether trust was already there.
When the pressure is on, people don't suddenly decide whether to trust their leader. They've already made that decision based on countless everyday moments.
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome former DEA Special Agent and leadership trainer Brian Townsend for a conversation inspired by this week's quote:
"People follow leaders by choice. Without trust, at best, you'll get compliance." – Jesse Lyn Stoner
Drawing from more than three decades in law enforcement, Brian shares why trust is earned through consistency, transparency, and genuine care for people. He discusses the difference between authority and influence, how leaders can create psychological safety without lowering standards, and why the strongest teams are built long before they're ever tested. Along the way, he offers practical insights on communication, accountability, and leading in a way that inspires commitment rather than mere compliance.
If you want to build a team that chooses to follow, not because they have to, but because they trust the person they're following, this conversation is one you won't want to miss.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Brian Townsend (LinkedIn: Brian Townsend | Eagle 6 Training)Edited by Brandon Manzano.

Your people may not be the problem. Your systems might be.
When something goes wrong at work, it's easy to assume someone dropped the ball. But what if good people are struggling because the systems around them are setting them up to fail?
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome HR strategist and business consultant Kerri Roberts for a conversation inspired by this week's quote:
"A bad system will beat a good person every time." – W. Edwards Deming
Drawing from years of helping organizations strengthen their people and processes, Kerri shares why high-performing teams don't happen by accident. She explains how unclear expectations, inconsistent communication, and broken systems often create problems leaders mistakenly attribute to employees. Together, they explore practical ways to build accountability, create clarity, and develop an environment where people have the opportunity to succeed instead of simply being expected to.
This conversation is a reminder that before we ask, "Who made the mistake?" we should first ask, "What in the system allowed it to happen?"
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Kerri Roberts (saltandlightadvisors.com | LinkedIn: Kerri Roberts)Edited by Brandon Manzano.

What if your greatest competitive advantage isn't your strategy, but your people?
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome performance psychologist Dr. Al Philip-Neri for a conversation inspired by this week's quote:
"Human capital is without a doubt the most important intangible asset to develop, and will continue to be."
Together, they talk about it and explore why people, not processes, technology, or strategy, are every organization's greatest asset. Dr. Al shares practical insights on leading under pressure, building trust before challenges arise, creating true team cohesion, and developing leaders who inspire accountability, trust, and consistent execution.
Whether you lead a team of five or five hundred, this episode will challenge you to invest in the one asset that has the greatest impact on every result, your people.
Follow and connect with Mpactful Messages:Website: www.mpactfulmessages.comLinkedIn: Mpactful MessagesInstagram: @mpactful_messagesEmail: connect@mpactfulmessages.com
Credits:Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).Special Guest: Dr. Al Philip-Neri (LinkedIn: Dr. Al Philip-Neri | TeamCohesionHQ.com)Edited by Brandon Manzano.